bgh33 Privacy
Policy

bgh33 ("bgh33", "we", "us", "our") is committed to protecting the privacy and personal data of every individual who interacts with our platform. This Privacy Policy ("Policy") describes how we collect, process, store, share, and protect personal information obtained through your use of the bgh33 website at https://bgh33.app, our associated mobile-optimised interface, and any related services (collectively, the "Platform").

This Policy is intended to be clear, transparent, and written in plain English so that every bgh33 player — regardless of technical or legal background — can understand precisely how their data is handled. We believe that privacy is a fundamental right, and we design our data practices around that principle.

bgh33 serves players across Bangladesh, with a primary audience in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, and other major cities. This Policy is compliant with applicable data protection obligations in the jurisdictions in which bgh33 operates. By accessing or using the bgh33 Platform — whether to browse games, place a cricket bet, spin a slot, or contact customer support — you confirm that you have read and agreed to this Privacy Policy.

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy, both of which are incorporated by reference. In the event of any conflict between this Policy and any other document on the Platform, this Policy governs with respect to privacy and personal data matters.

bgh33 collects personal data from players and visitors through several channels: directly when you register or use our services, automatically through your device and browser, and indirectly via our trusted third-party partners. Below is a full breakdown of the categories of personal data we collect and the specific types of information within each category.

Registration & Account Data

When you create a bgh33 account, we collect the following information as required for account setup and identity verification:

• Full legal name
• Date of birth (to verify you are 18 years of age or older)
• Residential address in Bangladesh
• Mobile phone number (used for OTP authentication and account security)
• Email address
• Chosen username and encrypted password

Identity Verification (KYC) Data

Prior to processing any withdrawal, bgh33 is required to verify your identity in accordance with our Know Your Customer (KYC) obligations. During this process, we may collect:

• Copy of a government-issued photo ID (National Identity Card, passport, or driving licence)
• Proof of residential address (utility bill or bank statement dated within three months)
• Proof of payment method ownership (screenshot or confirmation from bKash, Nagad, Rocket, or Upay)
• A selfie or live photograph for facial identity confirmation where required

Financial & Transaction Data

When you make deposits or withdraw funds, we collect and retain records of the following:

• Mobile financial service account reference (bKash, Nagad, Rocket, or Upay registered number)
• Deposit and withdrawal amounts in Bangladeshi Taka (BDT)
• Transaction timestamps and confirmation references
• Bonus credits applied, wagering progress, and cashout history

Gameplay & Betting Data

• Game titles played, bet amounts, results, and session durations
• Sports betting markets accessed, odds accepted, and wager outcomes
• Responsible gaming tool usage (deposit limits, cooling-off periods, self-exclusion requests)

Technical & Device Data

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Session start and end times, page views, and interaction events
• Referring URL and search engine query (if applicable)

Communications Data

• Records of live chat conversations with our support team
• Email correspondence sent to or received from bgh33
• Feedback, complaints, and dispute submissions

Data Category	Primary Purpose	Retention Period
Registration & Account	Account management, authentication, player identification	Duration of account + 5 years post-closure
KYC / Identity	Age and identity verification, fraud prevention	5 years from date of verification
Financial & Transaction	Payment processing, anti-money laundering compliance	7 years (financial records obligation)
Gameplay & Betting	Game integrity, responsible gaming monitoring, dispute resolution	5 years from transaction date
Technical & Device	Security, fraud detection, platform improvement	13 months (rolling)
Communications	Support quality, dispute records, legal compliance	3 years from date of communication

bgh33 processes your personal data only for lawful, specified, and legitimate purposes. We do not process your data in ways that are incompatible with the purposes stated at the time of collection. The following is a comprehensive account of how we use the data we collect.

Account Management & Authentication

Your registration data is used to create and maintain your bgh33 player account, authenticate your identity each time you log in (including OTP-based two-factor authentication), and enable you to access the full range of Platform features including deposits, withdrawals, bonus claims, and game access.

Payment Processing

Transaction data is shared with your chosen mobile financial service provider (bKash, Nagad, Rocket, or Upay) solely for the purpose of processing your deposit or withdrawal request. bgh33 retains transaction records for financial reporting and anti-money laundering compliance purposes in accordance with applicable obligations.

Identity Verification & Fraud Prevention

KYC documentation is used to verify that you meet our minimum age requirement of 18 years, to confirm that the payment methods linked to your account are legitimately owned by you, and to protect the Platform against fraudulent activity including multi-accounting, bonus abuse, and money laundering. Identity data may be cross-referenced with internal fraud detection systems.

Responsible Gaming & Player Protection

bgh33 analyses gameplay and betting data to identify patterns that may indicate problematic gambling behaviour — such as unusually long sessions, rapid increases in stake size, or frequent deposits following losses. Where such patterns are identified, our responsible gaming team may proactively reach out to the relevant player. You can read more about our player protection tools on our Responsible Gaming page.

Customer Support

Communications data (live chat records, emails, and support tickets) is retained so that our support team can provide consistent, informed assistance and so that dispute resolutions can be properly documented and reviewed if escalated.

Marketing & Promotions

With your consent, bgh33 may use your email address or phone number to send you information about promotions, seasonal offers (such as Eid bonuses, Pohela Boishakh promotions, BPL season specials), and new game releases. You may withdraw your consent to receive marketing communications at any time by contacting our support team or by using the unsubscribe link in any marketing email. Withdrawal of marketing consent does not affect the lawfulness of processing carried out before the withdrawal.

Platform Improvement & Analytics

Technical and device data is used in aggregate, anonymised form to understand how players interact with the bgh33 Platform, identify performance bottlenecks, test new features, and improve overall user experience. No individual player is identified through this analytics activity.

bgh33 does not share your personal data with any third party except in the specific, limited circumstances described below. All third-party partners who process data on behalf of bgh33 are bound by data processing agreements that restrict them from using your data for any purpose other than the service they provide to bgh33.

Payment Processing Partners

To process deposits and withdrawals, bgh33 shares your transaction reference and registered mobile financial service account details (bKash, Nagad, Rocket, Upay) with the relevant payment provider. This sharing is strictly limited to what is necessary to execute the transaction. bgh33 does not store your mobile banking PIN or password.

Game Providers

When you play games on the bgh33 Platform, your game session data — including bet amounts and outcomes — is processed by the relevant game provider (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi). These providers operate their games via licensed and audited platforms. They receive only the data necessary to manage your game session and do not receive your full personal profile.

Identity Verification Services

To fulfil our KYC obligations, bgh33 may use a third-party identity verification service to cross-check the identity documents you submit. This processing is governed by a data processing agreement and is strictly limited to the verification purpose.

Legal and Regulatory Disclosure

bgh33 may disclose your personal data to law enforcement agencies, regulatory bodies, courts, or other government authorities where we are legally required to do so — for example, in connection with an anti-money laundering investigation, a court order, or a regulatory compliance audit. In such cases, we will disclose only the minimum data required to satisfy the legal obligation and, where permitted by law, will notify you of the disclosure.

Business Transfers

In the event that bgh33 undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified via email and/or a prominent notice on the Platform prior to any such transfer, and the acquiring entity will be required to honour the commitments made in this Privacy Policy.

bgh33 uses cookies and similar tracking technologies to ensure the Platform functions correctly, to remember your preferences, to maintain your login session, and to understand how players interact with our site so that we can improve it over time. This section explains what cookies we use, why we use them, and how you can control them.

What Are Cookies?

A cookie is a small text file placed on your device (computer, smartphone, or tablet) by a website when you visit it. Cookies allow the website to recognise your device on subsequent visits and to store certain preferences or session information. Cookies are widely used across the internet and are fundamental to the functioning of most modern web platforms.

Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential / Session	Maintain your login session, enable secure authentication (OTP flow), remember your in-session preferences such as game filter settings	Session (deleted on browser close)
Functional / Preference	Remember your language/region settings, store responsible gaming limit preferences, retain notification opt-in/out choices	Up to 12 months
Analytics	Collect aggregated, anonymised data on how players navigate the Platform — page views, session length, popular games, entry/exit pages — used to improve Platform performance and UX	Up to 13 months (rolling)
Security	Detect and prevent fraudulent activity, identify suspicious login patterns, and protect against automated bot access and credential stuffing attacks	Up to 30 days

Managing Your Cookie Preferences

Essential and security cookies are required for the Platform to function and cannot be disabled without breaking core functionality such as login and session management. Functional and analytics cookies are optional. You may adjust your cookie preferences through your browser settings at any time. Common browser controls for cookie management:

• Google Chrome: Settings → Privacy and Security → Cookies and other site data
• Mozilla Firefox: Options → Privacy & Security → Cookies and Site Data
• Safari (iOS/macOS): Settings → Safari → Privacy & Security
• Samsung Internet (Android): Settings → Privacy → Cookie Preferences

Please note that disabling analytics or functional cookies may affect your experience on the bgh33 Platform — for example, your login session may not persist correctly if session cookies are blocked.

bgh33 retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. Different categories of data have different retention periods reflecting the nature of the data and our legal obligations. The retention periods described in the table in Section 2 govern our standard practices.

Active Accounts

While your bgh33 account is active, we retain all account, transaction, and gameplay data necessary to provide you with a consistent service experience — including maintaining your betting history, bonus balance records, and responsible gaming tool settings.

Closed or Suspended Accounts

Following account closure (whether voluntary or bgh33-initiated), we retain your personal data for a minimum of five years to comply with our anti-money laundering obligations and to enable us to investigate any disputes or regulatory queries that arise after closure. Financial transaction records are retained for seven years in accordance with standard financial record-keeping obligations.

Deletion Upon Request

Subject to the legal retention obligations described above, you have the right to request deletion of your personal data. Upon receipt of a validated deletion request, bgh33 will delete or anonymise all data that we are not legally required to retain. Data that must be retained for legal compliance purposes will be stored securely in an archived state and will not be used for any other purpose during the retention period.

Anonymisation

Where we no longer need your personal data for the purposes for which it was collected and are not legally required to retain identifiable records, we will anonymise the data (rather than delete it entirely) so that it can no longer be attributed to you. Anonymised data may be retained indefinitely for statistical and analytical purposes.

As a bgh33 player and data subject, you have a number of rights regarding your personal data. bgh33 is committed to honouring these rights promptly and transparently. Below is a full summary of the rights available to you and how to exercise each one.

Right of Access

You have the right to request a copy of the personal data that bgh33 holds about you. Upon a validated access request, we will provide you with a structured summary of your personal data in a commonly used, machine-readable format within 30 days.

Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You may update many of your account details directly through your bgh33 account settings. For changes to identity or KYC documents, please contact our support team.

Right to Erasure ("Right to Be Forgotten")

You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent and no other lawful basis applies, or where the data has been processed unlawfully. This right is subject to legal retention obligations — for example, financial transaction records required by law cannot be deleted on request alone.

Right to Restriction of Processing

You have the right to request that bgh33 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested, or while a legitimate interest objection is being evaluated. During a restriction period, bgh33 will store your data but will not actively process it.

Right to Data Portability

Where processing is based on your consent or on a contract with you, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format, and to request that we transmit that data directly to another data controller where technically feasible.

Right to Object

You have the right to object to the processing of your personal data for direct marketing purposes at any time, with immediate effect. You also have the right to object to processing based on legitimate interests; in such cases, bgh33 will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.

Right to Withdraw Consent

Where processing is based on your consent (for example, for marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

How to Exercise Your Rights

To exercise any of the rights described above, please contact bgh33's support team using the details in Section 8. We will acknowledge your request within 5 business days and provide a substantive response within 30 days. In cases of particular complexity, we may extend this period by a further 30 days, in which case we will notify you and explain the reason for the extension.

We reserve the right to verify your identity before actioning any data rights request to protect against unauthorised access to your personal data. Identity verification for rights requests will be conducted via the mobile number or email address registered to your bgh33 account.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way bgh33 processes your personal data, please contact our support and data protection team using the details below. All privacy-related enquiries are handled with strict confidentiality.

General Support & Privacy Enquiries

• Email: [email protected]
• Live Chat: Available 24/7 directly within the bgh33 Platform — the fastest route for urgent account queries
• Support Hours: 24 hours a day, 7 days a week, 365 days a year (Bangladesh Standard Time, UTC+6)

Data Rights Requests

To submit a formal data rights request (access, rectification, erasure, restriction, portability, or objection), please email [email protected] with the subject line indicating the type of request (e.g., "Data Access Request", "Data Deletion Request"). Please include your registered username or email address so that we can locate your account and verify your identity promptly.

Policy Updates & Notifications

When material changes are made to this Privacy Policy, bgh33 will notify registered players via the email address associated with their account and/or via a prominent notice displayed on the Platform. The updated Policy will be published on this page with a revised effective date. Your continued use of the Platform after notification of changes constitutes acceptance of the updated Policy.

Governing Language

This Privacy Policy is written in English. In the event that a translation is provided for informational purposes, the English version shall prevail in all cases of ambiguity or conflict.